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Maple Express

Maple Express

Keep casino play within your plans

Decide your spending limit and finishing time before starting. Take breaks, use account limits and pause or stop whenever you need to.
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Plan your session

The gambling age is 19+ in most provinces and 18+ in Alberta, Manitoba and Quebec.

Keep essential spending separate from your gambling budget. Set a money limit and a finishing time; stop when either is reached.

Write down both limits or set reminders. Include a break, then step away at the planned finish. Give each new session its own budget.

Choose stakes that fit the budget

Choose a stake after reading the game rules and betting options. Round frequency affects how quickly the session uses your budget.

Budget before considering a promotion. Packages can span several deposits or require particular games. Stop at your planned limit even if a promotion remains unfinished.

Deposit limits, time-outs and self-exclusion

Account controls include deposit limits, time-outs and self-exclusion. Check the duration, scope and start time of a restriction before applying it.

Ask support to explain unclear settings. Save the confirmation so you have a record of the restriction and its duration.

Taking a break from gambling

If gambling is taking more time or money than you intended, stop the session and take time away from the account. Consider speaking with someone you trust and contacting a gambling-support service in your province. An operator’s responsible-gambling team can also explain the account restrictions it provides.

You can ask for help without preparing a detailed explanation.

Requesting an account restriction

Close the session, set a limit, request a time-out or ask for self-exclusion. Include the details in the casino account contact guidance when sending your request.

Account-control tools to consider

  • Set a limit

    Set a deposit or spending limit in your account. Check the period it covers and when a change takes effect.

  • Take time away

    Schedule breaks. For a longer pause, ask the operator how to apply a time-out or account restriction.

  • Ask for self-exclusion

    Ask the operator’s responsible-gambling team for self-exclusion. Confirm how long it lasts and which accounts or services it covers.

Support across Canada

  • ConnexOntarioFree, confidential support for gambling concerns in Ontario: 1-866-531-2600.
  • Gambling TherapyFree online support and chat for anyone affected by gambling.
  • Your provincial support serviceGambling Support BC: 1-888-795-6111. Quebec’s Jeu : aide et référence: 1-800-461-0140.
  • The casino’s own toolsDeposit limits, time-outs and self-exclusion in the account, set through the casino’s support team when needed.

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